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- Customers message wherever they like
Customers message wherever they like
Support only watches one place
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Featured app • Chatwoot
Support lives where the customer already is
Chatwoot pulls live chat, email, WhatsApp, Instagram, Facebook, Telegram, LINE, and Messenger into a single shared inbox, so a question asked on whichever app the customer already had open lands in the same queue as everything else. Captain, the built in assistant, drafts answers from your help centre and past conversations, and the knowledge base handles the questions that come in fifty times a week. It is open source, with more than 25,000 GitHub stars and 400 contributors, used by over 15,000 businesses, and you can run it on your own server if the data needs to stay with you.
What is it:
An open-source customer support platform that pulls live chat, email, WhatsApp, Instagram, and Telegram into one shared inbox.
Who is it for:
Support and ops teams whose customers turn up on whatever app they already had open.
Alternative to:
Intercom, Zendesk, Freshdesk, Crisp, Tidio, or a shared mailbox and somebody remembering to check the social accounts.
Why we like it:
We like Chatwoot because you can host it on your own server and keep the customer data yourself.
Explore more app discoveries
Missed a previous issue? Don’t worry! Catch up on all the incredible apps we’ve featured in past issues and find hidden gems you might have overlooked.
 | A SaaS management platform that tracks every subscription, pays for it on a virtual card, and flags the ones nobody opens. |
 | A customer feedback platform that collects requests on a public board, lets users vote, and turns the winners into a roadmap. |
 | An all-in-one business management platform that pulls HR, payroll, time tracking, hiring, expenses, and IT admin together. |
 | A buyer-facing workspace where sales teams share content, track engagement, and see which accounts are moving. |
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