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- Lose the ticket number
Lose the ticket number
Replies that read like email
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Featured app • Help Scout
Support email without the ticketing system
Nobody has ever felt better about a problem after being assigned a case reference. Help Scout runs your support address as a shared inbox instead, so every conversation has an owner and a full history on your side, while the customer just gets a reply from a person in their normal inbox. No portal, no login, no reference number to quote back. Teams on it handle 56% more messages in their first year and its AI agents resolve 73% of interactions on average, which is where the capacity comes from rather than hiring.
What is it:
A shared inbox and help desk that keeps support email, live chat, and knowledge base articles in one place.
Who is it for:
Teams handling customer email from a shared address who want ownership and history without putting a ticketing system in front of the customer.
Alternative to:
Zendesk, Intercom, Freshdesk, Gorgias, or a support address forwarding into someone's personal inbox.
Why we like it:
We like Help Scout because 80% of its customers are still there after four years, which is a harder number to fake than a feature list.
Explore more app discoveries
Missed a previous issue? Don’t worry! Catch up on all the incredible apps we’ve featured in past issues and find hidden gems you might have overlooked.
 | A decision intelligence platform that combines your own data with real-world consumer signals from 190+ countries into actions. |
 | A managed dedicated server that let you focus on your business while we manage the infrastructure. |
 | A free project management tool that organizes tasks, owners, and statuses on shared boards, with unlimited users on every plan. |
 | A compliance platform that gets you audit ready for SOC 2, ISO 27001, HIPAA, and 200+ frameworks, then keeps you there. |
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